Terms of Service

These terms are the agreement between you and us when your business uses Ventriqa. Please read them. They are written for businesses, not consumers — by accepting them you confirm you are using Ventriqa for your trade, business or profession.

1. About us and these terms

Ventriqa is a trading name of [Company legal name], a company registered in England and Wales (company number [Company number]). Our registered office is at [Registered address]. We are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number].

"We", "us" and "our" mean [Company legal name]. "You" means the business that opens the account, and "your users" means the people you invite to it. "Your customers" means the people your business deals with through Ventriqa — for example callers, chat visitors, reviewers, people you message and people who book with you.

These terms include our Data Processing Addendum, which covers how we handle your customers' personal data, and refer to our Privacy Policy and sub-processor list. If we have signed a separate written agreement with you, that agreement wins where the two conflict.

2. Your account

• You must be at least 18 and have authority to bind the business you register.
• Give us accurate details and keep them up to date.
• Keep sign-in details safe and switch on two-factor authentication. You are responsible for what happens under your account, including what your users do.
• The person who opens the account is its owner. The owner controls billing, data export and deleting the account, and can add team members with different roles.
• Tell us straight away at support@ventriqa.com if you think your account has been misused.

3. Free trial, subscriptions and billing

• New accounts may start with a free trial (currently 14 days, no card needed). A paid plan starts only when the account owner chooses one.
• Paid plans are billed in advance, monthly or yearly as shown when you subscribe. Payments are processed by Stripe; we never see your full card details.
• Some features are charged by use on top of your plan — for example phone numbers, call minutes, text and WhatsApp messages, and lead-finder searches. These are charged at the rates shown in the app, either from prepaid credit or on your invoice.
• Prices exclude VAT unless stated. [Confirm VAT treatment.]
• We may change prices with at least 30 days' notice. A change takes effect at your next renewal after the notice period.
• If a payment fails, we may limit or suspend paid features until it is paid.
• Fees and prepaid credit are non-refundable except where these terms or the law say otherwise. [Confirm refund policy, including for unused prepaid credit.]

4. Cancelling

• The account owner can cancel at any time under Billing. You keep access until the end of the period you have paid for, then the subscription ends. We do not refund part-periods.
• You can resume a cancelled subscription before the period ends.
• Cancelling a subscription does not delete your data. To do that, delete your account — see data deletion.
• Download anything you want to keep first. The owner can export the business's data as a ZIP file from the Profile page.

5. Acceptable use

You must use Ventriqa lawfully and must not, and must not let anyone else:

• send spam, or any marketing message (text, WhatsApp, email or call) to someone who has not agreed to receive it where the law requires consent, including under the Privacy and Electronic Communications Regulations (PECR);
• keep messaging someone who has opted out — Ventriqa honours "STOP" replies to texts and you must not try to get around it;
• break the rules of the networks and platforms we connect to, including carrier and Ofcom rules for phone numbers and texts, Meta's WhatsApp Business and platform policies, and Google's API policies;
• use AI calling or messaging to mislead people about who they are dealing with, impersonate anyone, or harass or threaten anyone;
• post, send or generate content that is unlawful, defamatory, discriminatory, infringes someone else's rights, or is deceptive — including fake reviews or reviews you have paid for or pressured people into;
• upload malware, try to break into or overload the platform, or get round usage limits or security controls;
• scrape, copy or resell the platform, or use it to build a competing product;
• use the lead finder to collect data for anything other than lawful business-to-business contact.

6. Your customers' consent and call recording

You are the controller of your customers' personal data and are responsible for having a lawful basis for everything you ask Ventriqa to do with it. In particular:

• Marketing consent. You must have the consent PECR and UK GDPR require before sending marketing texts, WhatsApp messages or emails, and keep a record of it. This also applies to contact details found through the lead finder — for example, sole traders and partnerships generally need to have consented before you email or text them marketing.
• Call recording notice. Call recording is switched on by default for AI-answered calls. If you keep it on, you must tell callers the call is recorded and why, before recording starts. Ventriqa lets you set a recording message that is played at the start of each call — you are responsible for setting it and for its wording.
• Telling people about AI. You must make clear to your customers when they are speaking or messaging with an AI assistant, where the law or platform rules require it [confirm current requirements].
• Privacy information. Your own privacy notice must tell your customers that you use service providers such as Ventriqa to handle calls, messages, chats, reviews and bookings.

7. AI features

Ventriqa uses AI to write content, answer questions, summarise calls, suggest replies and act as an assistant for your customers. AI can be wrong, out of date or inappropriate, even when it sounds confident.

• Check AI-generated content before you publish or send it. You are responsible for what you publish, send or rely on.
• AI outputs are not legal, financial, tax or professional advice.
• Your public-facing assistants answer from the information you give them and mark as suitable for customers. Keep it accurate and up to date.
• Marketing forecasts, scores and simulated audience results are estimates to help you think, not guarantees of results.
• Subject to your rights in third-party material you provide, you own the content Ventriqa generates for you. Similar content may be generated for other users.

8. Your data

• You own the data and content you and your customers put into Ventriqa ("your data"). You give us permission to use it only to provide, secure and support the service for you.
• For personal data in your data, we act as your processor under our Data Processing Addendum. We use the sub-processors listed here.
• We may use anonymised, aggregated information about how the service is used (which does not identify you or any person) to run and improve Ventriqa.
• You are responsible for having the rights to the data and content you upload, and for backing up anything that matters to you.

9. Connected services

Ventriqa connects to services such as Meta (Facebook, Instagram, WhatsApp), Google, Stripe and telephony providers. Those services are run by other companies under their own terms. We are not responsible for them, and if one changes or withdraws its service, the matching Ventriqa feature may change or stop working. Publishing to social networks and some messaging features may be switched off until the platform has approved our access.

10. Availability and changes

• We work to keep Ventriqa available and reliable, but we do not promise it will be uninterrupted or error-free. There is no service level agreement unless we have agreed one with you in writing.
• We may need to take the service offline for maintenance. We will try to give notice of planned downtime.
• We improve Ventriqa all the time. We may change or remove features, but we will not materially reduce the core features of a paid plan during a period you have already paid for without telling you and, where appropriate, offering a pro-rata refund.

11. Our intellectual property

We (and our licensors) own Ventriqa, its software, design and brand. We give you a non-exclusive, non-transferable right to use it for your business during your subscription. Feedback you give us can be used freely to improve the service.

12. Partners, franchises and white-label accounts

If you are an agency, franchisor or white-label partner managing other businesses' accounts ("client accounts"):

• You must have each client's authority to create and manage its account, and to see and act on its data.
• When you enter a client account you act on that client's behalf. Your access is logged, and you must only use it to provide services the client has asked for.
• You are responsible for your own agreement with each client, including your prices, your support and — where you present Ventriqa under your own brand — making sure your clients know who provides the underlying service and have been given terms at least as protective as these.
• You must have a data processing agreement with each client that allows you to use us as a sub-processor.
• Partner plans and any commissions or wholesale pricing are as agreed in writing with us. [Confirm partner commercial terms.]
• If your partner account ends, we will work with you and your clients so that clients can keep their accounts or export their data.

If your account is managed by a partner, the partner can see and manage your account, and some billing may run through them.

13. Suspension and termination

• We may suspend all or part of your account straight away if you seriously or repeatedly break these terms (especially section 5 or 6), if you don't pay, if a carrier or platform requires it, or if we need to protect the service, other users or the public. Where we can, we will tell you first and give you a chance to fix the problem.
• Either of us may end this agreement if the other seriously breaks it and does not fix the breach within 14 days of being asked to.
• We may end the service for everyone, or for your plan, with at least 60 days' notice, refunding any fees paid for the period after it ends.
• When the agreement ends, your right to use Ventriqa stops. You can export your data before your account is closed. After an account is deleted, we permanently delete its data within 30 days, as set out in our Privacy Policy, apart from what we must keep by law.

14. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited under the law of England and Wales.
• Subject to that, we are not liable for loss of profits, revenue, business, goodwill or anticipated savings, loss or corruption of data (except as set out in the Data Processing Addendum), or any indirect or consequential loss.
• Subject to that, our total liability to you in any 12-month period for everything arising out of or in connection with these terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
• We are not responsible for content you publish or send, for decisions you make based on AI outputs, or for the acts of third-party services you connect.
• Except as set out in these terms, the service is provided without warranties, and all terms implied by law are excluded to the extent the law allows.

15. Indemnity

You will cover our reasonable losses and costs from any third-party claim or regulatory action caused by your data, your content, messages or calls you make through Ventriqa, or your breach of section 5 or 6.

16. Events beyond our control

We are not responsible for delays or failures caused by things we cannot reasonably control, such as outages at our hosting, AI, telephony or messaging providers, internet failures, or changes imposed by platforms or regulators.

17. Changes to these terms

We may update these terms. We will give at least 30 days' notice of changes that materially affect you, by email or in the app. If you do not agree, you can cancel before the change takes effect. Continuing to use Ventriqa after that means you accept the new terms.

18. General

• You may not transfer this agreement without our written consent. We may transfer it to a company that takes over our business.
• If a court finds part of these terms unenforceable, the rest still applies.
• If we do not enforce a right straight away, we can still enforce it later.
• Nobody else has rights under these terms under the Contracts (Rights of Third Parties) Act 1999.
• These terms are the whole agreement between us about Ventriqa and replace anything said before.
• Notices to us go to legal@ventriqa.com. We send notices to the account owner's email address.

19. Governing law

These terms and any dispute about them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

20. Contact

Questions about these terms: legal@ventriqa.com. Help with your account: support@ventriqa.com.