Data deletion

If you connected a Facebook Page, Instagram account or Meta ad account to Ventriqa, you can disconnect it at any time from Social Media > Connected accounts inside the app — this removes the stored access token immediately. You can also remove Ventriqa's access from your side at any time in your Facebook settings under Settings > Business Integrations, which invalidates our access to your Facebook data. Before deleting anything, the account owner can download a copy of the business's data as a ZIP file from the Profile page (Download your organization's data). To delete your Ventriqa account, go to your Profile page and choose Delete account. If you have a paid plan, cancel it first under Billing — an account with a live subscription is not purged. If you own an account that has other team members, transfer ownership or remove them first. A deleted account is closed straight away and then permanently deleted, together with its profile, connected accounts, posts, analytics, conversations and generated content, by our automatic clean-up 30 days later. Invoices and payment records are kept by our payment provider, Stripe, for as long as the law requires. If you would rather we did it for you, email privacy@ventriqa.com from the address on your account and we will confirm when it is done.